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Getting a call from your bank can be alarming, especially if the person on the other end claims there’s suspicious activity on your account. Your first instinct might be to cooperate immediately, eager to protect your money. But before you do anything, stop and think. Scammers have become incredibly sophisticated, and they know exactly how to make you panic and act without questioning. There’s one mistake that could cost you everything, and knowing how to avoid it could save you from financial disaster.
Never Give Out Your Personal or Banking Information
The biggest mistake you can make when receiving a call from someone claiming to be your bank is giving them your personal information. Scammers often pose as bank representatives, using fear tactics to pressure you into handing over sensitive details like your account number, PIN, or online banking login. They may claim they need to verify your identity or that your account is in immediate danger. No legitimate bank will ever ask for this information over the phone. If someone insists, it’s a clear sign that you’re dealing with a scam.
Scammers Use Caller ID Spoofing to Trick You
One reason these scams work so well is that fraudsters can manipulate caller ID to make it look like your bank is calling. This technique, known as spoofing, allows them to display an official bank phone number, making their call appear legitimate. Many people assume that if the number looks right, the call must be real. Unfortunately, this false sense of security leads them to lower their guard and provide information they wouldn’t otherwise share. Never trust a call solely based on the number displayed on your phone.
They Create a Sense of Urgency to Make You Act Fast
Scammers rely on fear and urgency to prevent you from thinking critically. They may claim that your account has been compromised, that there have been fraudulent transactions, or that your funds are at risk of being locked. The goal is to push you into making a quick decision before you have time to verify the situation. They may even threaten immediate consequences, like closing your account or freezing your funds. If a caller pressures you to act immediately, take it as a red flag. A real bank will never rush you into making financial decisions over the phone.
Fraudsters May Ask You to Move Your Money
One of the most dangerous scams involves criminals convincing victims to transfer their own money into a so-called “safe” account. They might tell you that your account has been hacked and that you need to move your funds to protect them. In reality, they are tricking you into wiring money directly into their control. Banks will never ask you to transfer money to another account for security reasons. If you ever receive such a request, hang up immediately and contact your bank through official channels.
They May Ask You to Provide a One-Time Passcode
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Many banks use two-factor authentication to verify your identity, often sending a one-time passcode to your phone or email. Scammers know this and will attempt to trick you into sharing that code with them. They may claim they are sending a security code to verify your identity when, in reality, they are using it to gain access to your online banking. If a caller asks for a one-time passcode, assume they are a scammer. Banks will never request this information over the phone.
Scammers Might Direct You to a Fake Website
A common tactic fraudsters use is directing victims to a fake banking website that looks nearly identical to the real thing. They may instruct you to log in to “confirm your account details” or “fix an issue.” If you enter your credentials, you’re handing them over to scammers who can then access your real account. Always type in your bank’s official website yourself instead of clicking on links provided by an unsolicited caller. If there’s an issue, you can check your account directly through secure channels.
They Will Try to Keep You on the Phone
Another trick scammers use is keeping you on the phone while they attempt to access your account in real time. They may ask you to verify information, reset your password, or approve a transaction while they guide you through the process. This is a method of controlling the situation and preventing you from realizing something is wrong. If a caller insists that you stay on the line while taking financial actions, end the call immediately. Take a moment to verify things on your own before making any decisions.
What to Do Instead of Engaging with the Caller
If you receive a call from someone claiming to be your bank, the safest thing you can do is hang up and contact your bank directly. Use the official number found on your bank’s website or your bank statement, not the number that called you. If there’s a real issue with your account, your bank will confirm it through official means. Never call back a number provided by the caller, as it could lead you right back to the scammers.
Report Suspicious Calls to Protect Yourself and Others
If you suspect a scam, report it to your bank and the appropriate authorities. Many banks have fraud departments that track these scams and warn other customers. You can also report the call to the Federal Trade Commission (FTC) or other consumer protection agencies. Spreading awareness about these tactics helps prevent others from falling victim. The more people recognize these scams, the harder it becomes for fraudsters to succeed.
Fear, Urgency and Trust
Scammers prey on fear, urgency, and trust, making it easy for even the smartest people to fall for their schemes. The one thing you should never do if you get a call from “your bank” is give out your personal or banking information. If a caller pressures you, creates a sense of urgency, or asks for sensitive details, it’s time to hang up and call your bank directly. Protecting your finances starts with knowing how to spot a scam before it’s too late.
Have you ever received a suspicious call from someone claiming to be your bank? How did you handle it? Share your experience in the comments to help others stay safe.
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Latrice is a dedicated professional with a rich background in social work, complemented by an Associate Degree in the field. Her journey has been uniquely shaped by the rewarding experience of being a stay-at-home mom to her two children, aged 13 and 5. This role has not only been a testament to her commitment to family but has also provided her with invaluable life lessons and insights.
As a mother, Latrice has embraced the opportunity to educate her children on essential life skills, with a special focus on financial literacy, the nuances of life, and the importance of inner peace.